Technologent

Technologent

ITS PARTNERS WITH A MAJOR FIRM TO PROVIDE EXPERT, TIMELY IT SERVICES TO THEIR CLIENTS NATIONWIDE


"THE EXPERTS FROM ITS MAKE OUR CUSTOMERS VERY HAPPY."

"Our ITS partners have the intelligence and temperament to work well with even our most demanding customers. Their approach is always, ‘What can we do to help the customer?"
— Doug Kennedy, Service Manager at Technologent, Irvine, CA

CHALLENGE

Technologent is a leading provider of enterprise-class technology solutions for Fortune 1000 companies in manufacturing, healthcare, finance, energy, gaming and more. They focus on data center infrastructure, cloud, monitoring, automation and security—the foundations of today’s IT environment.

With most Technology staff engaged in pre-sales, the company would have to hire new people each time a major new project comes up. Partnering with subcontractors like ITS is a more cost-effective solution.

ITS SOLUTIONS

ITS provides support and service to Technologent customers, primarily using IBM solutions such as AIX, Power Systems, Spectrum Protect (TSM),  Spectrum Virtualize, IBM Systems Storage and more.

Our engineers perform services on a contract basis as seamlessly as if they were Technologent employees. They often travel to client worksites, especially in the initial stages of a project; after that, as directed by the Technologent team, the client can call the ITS experts directly. ITS also provides valued input on hardware design and deployment strategies.

“We’re both IBM Business Partner firms, technically competitors, so it’s important that we have a partner we can fully trust with our valued clients. ITS fits that bill perfectly,” notes Doug Kennedy, Service Manager. "Technologent customers are willing to pay a little extra to get the results they want, fast. It’s not cost-effective to have work done poorly, no matter how low the cost. ITS has helped us fix problems other subcontractors left us with.”

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